Basic key points for conducting a workplace grievance investigation include:
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Establishing a written grievance procedure: Aligning with ACAS guidelines ensures consistency and fairness in handling grievances.
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Initiating the grievance hearing promptly: Ideally within five working days of receiving the complaint.
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Selecting an impartial investigating manager: Ensuring they maintain objectivity throughout the process.
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Preparing an investigation plan: Including clear terms of reference and a plan for the investigation.
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Keeping the grievance process confidential: Ensuring the investigation remains confidential unless necessary.
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Following the ACAS Code of Practice: To avoid pitfalls.
But it’s always a bit more complicated than that and two grievances are never the same!
We specialise in conducting independent workplace grievance investigations and can assist whenever required.